Welcome Sign

You have probably seen me at the airport, hanging around the arrivals area, holding a sign showing my customer's name. I might be tall or short; skinny, muscular or portly; smoothly dressed or somewhat rumpled. The likelihood is that I am older rather than young, grey-haired more than colored, measured more than peppy. I am overwhelmingly male, glued to my cellphone and almost always tired.

The driving job isn't my first choice. I might have a buddy in the business who needed some help one weekend...and I stayed. It's possible that I saw the potential in a buoyant economy and bought a limousine with a down payment and a dream. Retirement might have bored me rigid, and the idea of some extra money (and tips!) appealed to me (and my wife.) Or I could enjoy the driving, the hours, the observation of human nature, the variety, and just not being stuck indoors enough to want to make it a long-term job.

After around two years you start to think you've seen it all. That's a mistake. There will always be new ways for people to surprise you; incredible, unbelievable behaviour that will make great tales for the telling. But somewhere in there you begin to notice patterns, to recognize situations as echoes of days past - this kind of misunderstanding is best resolved in a particular way, that type of customer is actually asking for somemething different than he or she verbalizes, and we both know it. Experience begins to guide you when uncertainty looms.

Mostly I like people, and want to help them through. My temperature might rise when conflict arises, but I know that it's overwhelmingly likely to be in the customer's mind than in the way I carried their bag. I probably dream of a week of early to bed and breakfasts there too, but start to miss the road after two days of that. The money sucks, The Boss acts weird, nobody tips anymore, these cars aren't running right, the cops hate me, I'm hungry, Starbucks sucks, I miss my family....and yet I'm still here, in the monkey suit, holding up my sign, looking for Mr Smith.


Also published at The 941.