Put yourself in this position:
You are to drive an older lady to an airport around two hours from here. You will wait there for a friend who will arrive on a flight, collect the friend, and drive them both to a hotel a few miles away. You will then drive home.
Sounds easy, right? Three or four discrete steps that should be a limousine driver's bread and butter. Simple in theory, a plan that a child could execute.
First problem: the older lady is on a hair-trigger. The smallest slight results in her shouting an inquisatorial rebuke.
Second problem: She isn't familiar with normal towncar/airport conventions. It's normal for someone we are meeting at the kerb to wait at the baggage claim level, close to the baggage belt for their particular flight.
Third problem: She is hard of hearing. When her friend called, it all worked but for one item. My woman heard baggage belt "twenty-four" as "seventy-four" and so relayed that number to me.
Fourth problem: When a plan goes astray, as this one did, the trick is not to panic. We need to contact the person waiting and reformulate the plan. Shouting does not help the resolution of misunderstandings.
Fifth problem: If I had've actually talked to the arriving customer I would have know what she said. The fact that you ask me what she said when you alone talked to her simply confirms what I'd decided - you're insane.
Sixth problem: If you have no pressing appointments, staying cool is really cool.
Seventh problem: When everything is resolved, and quickly, regaining your cool is cool.
Eighth problem: Blaming me for your inability to communicate adequately is insane.
Pic from here [link]
Also published here [link]
