After a while, people get to know who you are. Word spreads, impressions are made, value judgements are lodged in brains.
I know this because I do it myself. This checkout person at the supermarket is better than that one, and I look for her; that bartender smiles and engages so I tip more; I never attend the Church of Starbucks because (with rare exception) they all suck.
Customer service is a battle of millimetres, fought to the tipping point, at which point all is lost or all is gained. Someone should write a book about that. (Ironic Joke.)
So when people start asking me to help them with limo or towncar bookings, I smell something's up. They'd rather deal with me than The Boss, who, more than ever, could give a shit.
Photo of the Cadillac Eldorado from here [link]
