After a while, people get to know who you are. Word spreads, impressions are made, value judgements are lodged in brains.
I know this because I do it myself. This checkout person at the supermarket is better than that one, and I look for her; that bartender smiles and engages so I tip more; I never attend the Church of Starbucks because (with rare exception) they all suck.
Customer service is a battle of millimetres, fought to the tipping point, at which point all is lost or all is gained. Someone should write a book about that. (Ironic Joke.)
So when people start asking me to help them with limo or towncar bookings, I smell something's up. They'd rather deal with me than The Boss, who, more than ever, could give a shit.
Photo of the Cadillac Eldorado from here [link]
5 comments:
Such similar lives we lead ;)
PS- Niiicceee El Dorado
Yes, Miss Snaf, it's the rise of the underpaid and loved-by-the-customer employee. Or in my case, sub-contractor.
Nice to know we're in the same boat :-)
I know: Hot Wheels eh?
Waves at Wombie! Saw you pop up in my feed and had to jump in to say hi.
~waves like a loon~ :P
Hi Loon-like Lakota!
Are okay sweetheart?
yeah doing good. busy as hell but that is good. miss you wombie. xxx
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