Showing posts with label gratuity. Show all posts
Showing posts with label gratuity. Show all posts

Wednesday, March 10, 2010

Little Old Ladies



It's the fact of living in Florida, but many of my adventures revolve around old people. Seniors, in the argot, or oldsters, or silly old farts depending on my mood.

In the limo game, I learned from experience that little old ladies belie their benign looks (and reputation). In real life, these people are sharks, manipulating hapless optimists like me with the skill of a Reno card dealer. Don't let their stooped stature and old-lady smell fool you - they know the value of a buck, and how to keep them in their purse, and out of your pocket.

The job sheet showed me collecting two local ladies from Tampa airport, late on a Sunday night. Two friends on vacation sharing a towncar ride back to their respective residences; it's a common-enough deal.

Let's say the total was $140.00. It's normal for folks to use a credit card to reserve a booking, and then pay cash. The Boss is always up front about the cost, which he is careful to make clear to the customer. Also, another driver had driven them to the airport a week earlier, so they knew the drill. And to further solidify the arrangement, we talked about the fact they were paying cash, half each. They knew exactly how much the ride cost.

After I'd schlepped the first lady's bag to the door, she gave me a handful of cash as arranged. Being as I was trusting of Little Old Ladies at that point, I didn't count it. Like I said, she'd already been through this on the outward leg, so why would I question it?

The second lady lived in a high-rise. Dutifully I carried her three bags full of gold bricks up the stairs, into the elevator, and along the breezeway to her apartment. She, too, gave me a handful of cash, and in the same trusting manner, I shoved it in my pocket. She also made a point of saying that there was a little something for me there too.

That's nice. A small tip for my manual labor makes for a happy evening...

...until I returned to base and counted the cash. Instead of a $70-00 wad and a $70.00 plus-some wad, I had two $65-00 wads. Not only had I been swindled, there was no gratuity and she knew it. The choice at that point is to make phone calls, knock on doors and go chase the money. But then I saw this episode for what it was: a ten dollar learning experience. So I added a sawbuck of my own and to this day I count every note that passes my hands.

Sorry, I trust you, but a couple of old grifters shook me down once....


Pic from here [link]

Also published here [link]

Friday, February 19, 2010

Taking Money



Writing about tipping is uncomfortable. The impression I feel people have of limo drivers is that it's all about the tip, that we're grasping individuals motivated only by the palmed bill at the end.

Probably because this is my first job in direct service of people, the gratuity is still something of a mystery to me. Not that I'm not both grateful for, and work in slight expectation of, a gratuity. But the state of mind that works best for me is to do the best job I can for every customer, and be surprised at whatever happens.

There are no hard and fast rules about who tips well, and who doesn't. What I can tell you is that good tippers are both rich and poor, and poor tippers are mostly rich.

Now I've cracked the seal, I think I'll write more about gratuity life.

This is a good guide to tipping your limo driver. [link]




Pic from here [link]