Wednesday, January 9, 2008

We want our tip back



Here's how it works: for fixed-price jobs, mostly airport runs, drivers receive a fixed amount. For hourly runs, drivers receive an hourly amount.

That's simple enough. Where it gets sloppy is in the tipping. Because the limousine business is cut-throat, all the company websites say "gratuity included".

Wrong. Basically it's a ruse in which drivers are screwed at the hands of the operators. It's an attempt to attract the marginal business that can stretch to taking a limousine rather than a taxi, as long as there are no extra costs.

It was inevitable that eventually The Boss would call me. A seemingly pleasant couple from Savannah hired us to drive them from Tampa to their beach resort. I was fortunate enough to collect them. We appeared to get along famously, and, because they were so nice, we stopped twice -that is two times in a one-hour journey - so they could have their cigarettes. No smoking in the cars, you see.

Remember that I'm on a fixed dollar reward here, so the extra hour we spent accumulating them cancer points was effectively on my dime. The gentleman was kind enough to palm me twenty dollars upon arrival, and we parted in good humour.

Now they where asking Bossman for their tip back. After checking the website, they figured I had ripped them off. They wanted me to drive to their hotel, and leave the double note with the front desk.

There's a part of me that is happy they smoke.


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27 comments:

Enigma said...

I,m having an AAARRRGGGHHH day to.

Wombat said...

Oh no.

Sorry to hear that. Not just an arrrgghhh day: an AAARRRGGGHHH day.

They are MUCH worse.

Patience and calm.

enigma said...

Yes petal, I think I,ll go and find the feral kittens, and play with them for a while.

Wombat said...

The perfect antidote to weird real and weird blog worlds.

What do you think of Moneypenny's debut?

That's her paw in the pic.

enigma said...

I think Moneypenny looks very serious about no one taking her money, after all she needs it to pay for those perfectly manicured paws.

Wombat said...

Ha! Indeed.

I like the way it makes her look the size of a tiger. A silver ticked tabby tiger.

enigma said...

P S I think you may have to get moneypenny an agent.

skinny said...

i'll have to say i like the paw a lot....is it THE wombat??

btw, i am having a pretty good day, got taken out for b-day dinner earlier.

Wombat said...

Happy birthday Skinny! I hope you had good day. Many happy returns.

That's not THE wombat paw, but THE Moneypenny paw. She's one of my cats.

And Enigma's idea of her getting an agent sounds about right. After this debut, she's going to be in demand for fashion shoots and paw modelling.

skinny said...

Ohhhh.... i just found out your blog list on the left is titled "people i would like to chauffeur"!!

wouldn't it be cool if we were all in the limo??

wait a minute, i think that will be too much to take at one time even for me!

Wombat said...

Yes! That would be fun. I see you have the vision.

Now you mention it, there would be a certain amount of emotional overload.

We'd need Marin Kat to orchestrate the group hugs.

Scorpy said...

I think 'tipping' is WRONG and should be outlawed...as long as the wages increase to match the loss in earnings...and their-in lies the rub 'cause the owners are not going to cover the difference. PS: give them a tip..'Give up Smoking' :)

L.P. said...

Kitty pretty. Pretty color. I want to see a picture of all of her though. Now. Right now. ~grin~

I like tipping - it's sucking up by way of the almighty dollar. And everyone is always soooo happy to see you when you come back. You can act like a total ass and they still love you. I know this for a fact.

Big tip equals big forgiveness.

Girl said...

Those people need to get over themselves. If you'd been a big ass of a driver they could ask for money back that way but a tip is their choice no matter what.

Hmmph.

enigma said...

That kind of thing is really frustrating, when you do a good job, and then they try and do you over, we had that happen last month, and had to take a really large loss, mainly as i had been too homourable with them in the first place, oh well, you live and learn.
PS Wombi, I know some good animal agents over there.

enigma said...

I just noticed moneypennies paw is the same colour as my hair

Wombat said...

Scorps, such a strong anti-tipping stance! It's not the perfect system, I agree. However, it is the custom here, and it can work in your favour. For instance, the other limo drivers have an expectation of receiving a tip. I don't, but more than that, always provide the best service I can. It's easy really, just do whatever you can to be professional and helpful.

That results in lots of comments to me directly, and to Harry and Natlie too. And my efforts are rewarded. There are a couple of long-time customers who were known never to tip, or tip a small amount, who are busting to give me cash when I drive them.

So I guess if you truly look at it as a reward for service, it's a decent system. Know your market, and give them what they want.

Kitty very pretty, Lakota, as is the other one. More pics to follow.

I have to say that I'm with you on the tipping thing, now I have seen both sides of the argument.

Money speaks. It's that simple.

Hey Girl. The other fact of the story is that there was a sister in the background arranging everything. We think she was the driving force behind the tip-retrieval. Bitchy sis. Still, it's an odd thing, even bothering to spend the time worrying about twenty bucks.

"But it is the principle" I can hear them say.

Exactly.

Enigma, Moneypenny does have a very light reddy/creamy hue, especially on her belly. Is that the colour?

Sorry about your loss. That really blows, when we do the right thing, and others choose to screw us. Oh well, we all have to be the bigger person, suck it up, and wake up afresh the next day. One blow does not a storm make.

Are you serious? You know animal agents?

Darkneuro said...

My answer would be "I'm sorry they feel their GIFT of $20 is undeserved, especially since we could have NOT stopped. I don't smoke, but I understand customers will, and there are those that cannot go without their addiction. If they really want their gift back, I'll be more than happy to return it. They can pick it up at the front desk here in the shop."
Convenience is a 2 way street, too.
But that's me.
YOU, being the mensch you are, on the other hand, rolled your eyes and said ok.
Moneypenny has a gorgeous paw. More pictures!

Wombat said...

Nice come-back, DN. I need you on tap for snappy comebacks. I'm always too slow.

AND you're right, a tip is a gift. They wanted their gift back. Who does that?

I did indeed roll my eyes. At least Natalie was on my side. That's important. She kinda runs Harry's while Harry is playing golf and chatting with his buddies.

You want more pics of Moneypenny's paws? Of course! How to tie posts about limousine driving with pictures of cats, that's the challenge. But a good one.

Vi said...

I hope you didn't do it?

enigma said...

No Wombie, my belly is not a light, reddy, creamy, hue,unless I get sunburnt,You know I meant the dark red colour, and I can get Moneypenny an agent easily, the question is though, can she act?

Iron Pugilist said...

ARGGHH!!! How stingy! It's a bad thing not to be tipped (in US culture), but to be asked to return a tip? Preposterous, I say!

Unknown said...

VI, yes I did do it. Harry's reputation was on the line.

I'm a company man.

Now you've got me all giddy with visions of your summer belly, Enigma.

Quite lightheaded in fact.

As for the Tabby Tiger's acting ability, we're starting off with pantomime, but even that's a stretch.

Preposterous! A perfect word for the whole situation, IP.

Enigma said...

Well when she gets a rendition of Punch and Judy down pat *laughs* let me know, and well get her a portfolio together, with some artistic paw,
tail and belly shots...and THEN a star will be born, animals can only work in TVS and films for 3 hours at a stretch BTW, then they get penalty rates.

Unknown said...

So the trick is to get her to fluff her "lines" for four hours or more, then deliver them on spot right at the end of the day.

Snack.

*snaps fingers*

Now, to find my starlet...Moneypenny, where are you?

Enigma said...

Jesus, you have that so right! are you sure you dont work in the film industry?
Its called "standing by" and we do a lot of it.
The pidgeon that we had on the last job was on $50 per hour, then after 3 hours that went into triple overtime, it was on more money than the techs were on ,so i,d get Moneypenny up to scratch right quickly Mr wombat.

Wombat said...

A pigeon for $50 per hour?

That would want to be one smart motherfucking pigeon.

Moneypenny and I have talked about this. She seems pretty hip to the whole deal.